Your Privacy Is Our Commitment
This policy covers everything about how your personal information is collected, used, and protected on the ck66 platform.
Please read this privacy policy carefully before using the ck66 platform. By registering or logging in to the platform, you are considered to have accepted all terms of this policy.
Introduction & Purpose
ck66 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy describes how ck66 collects your information, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and how you can maintain control over your own information.
This policy applies to all ck66 services — website browsing, account registration, deposits and withdrawals, gaming activity, and customer support are all covered. When you use any ck66 service, you are agreeing to the information collection and use practices described in this policy.
What Information We Collect
ck66 collects your information from various sources. The details are provided below:
2.1 Information You Provide Directly
Information you provide directly when creating an account and using the platform:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- Payment information — bKash, Nagad, Rocket account numbers or bank account details
- Your chosen password (stored in encrypted form)
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use ck66, our system automatically records certain information:
- IP address and device identifier
- Browser type and version
- Operating system information
- Login time and session duration on the platform
- Gaming activity logs — which games were played, bet amounts, win/loss records
- Financial transaction history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information about you from legitimate third-party sources, such as identity verification service providers or fraud prevention agencies. This information is used only to ensure security and legal compliance.
Purpose of Information Use
ck66 uses your personal information for the following purposes:
| Purpose of Use | Description |
|---|---|
| Account Management | For creating, maintaining, and managing your account |
| Identity Verification | To confirm age and identity and to prevent fraud |
| Financial Transactions | Accepting deposits, processing withdrawals, and maintaining transaction records |
| Customer Support | To resolve your issues and handle complaints |
| Security Assurance | To detect unauthorized access and suspicious activity |
| Legal Compliance | To comply with applicable laws and regulations |
| Service Improvement | To improve platform performance and user experience |
ck66 never sells your personal information to third parties for commercial purposes and does not send irrelevant marketing messages without your consent.
Information Sharing and Disclosure
ck66 may share your personal information with third parties only in the limited circumstances described below:
4.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, and bank partners), identity verification, and managing technical infrastructure. These organizations are entitled only to the information necessary for their specific work and are contractually bound to follow ck66's privacy standards.
4.2 Legal Obligations
In the case of a valid court order, government directive, or lawful request from a law enforcement agency, ck66 may disclose information in accordance with applicable law. Where applicable, we will make reasonable efforts to notify you in advance.
4.3 Fraud Prevention and Security
Certain information may be shared with industry security partners to protect the platform's security, detect fraudulent activity, and ensure responsible gaming.
4.4 Business Changes
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. In that case, the new entity will also be required to follow this privacy policy.
Cookies and Tracking Technologies
ck66 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 The Cookies We Use
- Essential Cookies: Ensure the platform's core functionality — login sessions, security tokens, etc.
- Functional Cookies: Remember your preferences and settings so you do not have to set them up again each time
- Analytics Cookies: Collect anonymous usage data to monitor and improve platform performance
5.2 Cookie Controls
You can accept or reject cookies from your browser settings. However, please note that disabling certain essential cookies may cause some ck66 services to not function properly.
Information Security Measures
ck66 applies industry-standard technical and organizational measures to protect your personal information:
All data transmissions are protected by SSL/TLS encryption, which keeps information unreadable to third parties.
Sensitive stored information such as passwords and payment details is kept in encrypted form in the database.
Only authorized personnel may access user information, and only for specific required purposes.
Automated 24/7 monitoring runs to detect suspicious activity on the system.
While we ensure protection to the best of our ability, no online system is 100% secure. In the event of a data breach, we will notify affected users as quickly as possible and take necessary remedial action.
Data Retention Period
How long ck66 retains your personal information depends on the type of information and the purpose for which it is used:
- Account Information: For as long as the account is active and, after closure, for the period required by legal obligations
- Financial Transaction Records: For the period required under financial regulations
- Gaming Logs: For the period required for responsible gaming and dispute resolution
- Customer Support Communications: For a reasonable period after the issue is resolved
- Marketing Preferences: Until you withdraw your consent
When information no longer needs to be retained, ck66 deletes or anonymizes it in a secure manner.
Your Rights
As a ck66 user, you have the following rights over your personal information:
8.1 Right to Access
You can find out at any time what information ck66 holds about you. By contacting the support team, you can request a copy of that information.
8.2 Right to Rectification
If there are any errors or omissions in your stored information, you can request a correction. This can be done directly through account settings or through customer support.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
8.4 Right to Object to Processing
You may object at any time to your information being used for marketing purposes. If you notify the support team, we will stop marketing communications immediately.
8.5 Right to Data Portability
You may request the information you have provided in a structured, commonly used format.
To exercise these rights or to raise any privacy-related complaint, email [email protected] or contact us via live chat.
Protection of Minors
ck66 is a platform operated for those aged 21 and above only. We never knowingly collect personal information from minors or allow them to use our services.
An age verification process is in place at registration. If we learn that a minor has created an account, we will immediately close that account and delete the associated information.
If you believe a minor is using ck66, please notify us immediately at [email protected].
Policy Changes and Updates
ck66 may update this privacy policy from time to time. When changes are made:
- The updated version will be published on this page
- For significant changes, users will be notified by email or via a notice at login on the platform
- Continued use of the platform after changes will be considered acceptance of the new policy
For significant changes, we make reasonable efforts to give users at least reasonable advance notice. We recommend that you check this page regularly.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact the ck66 customer support team. Our support team is able to respond in both Bengali and English:
[email protected] — email our support team directly
Instant support is available 24/7 via live chat
Play Safe at ck66
Your privacy and security are our top priority. SSL encryption and fair play are guaranteed on our platform.
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